Your privacy is critically important to us. Diamondback Mobile Auto Services is committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices with regards to your personal information, please contact us by email info@dbackautoservices.com or by phone (520) 801-5433.

By using our mobile service, you hereby consent to our Privacy Policy and agree to its terms.

Prohibition on Sharing Data for Marketing:

We will never share your personal or mobile information with third parties for marketing purposes, even with your consent.

Ban on Data Transfer to External Organizations:

We do not transfer your personal data to any external organizations under any circumstances, even with your consent.

Internal Controls to Prevent Unauthorized Sharing:

We implement strict access controls and regular audits to ensure that your data is not shared without proper authorization.

Consumer Opt-Out Rights:

You may opt out of receiving SMS or other communications from us at any time by replying STOP or UNSUBSCRIBE to any message, or by contacting us at (520) 801-5433, or info@dbackautoservices.com.

Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on our website or mobile application or otherwise when you contact us.

The personal information we collect may include the following:

• Personal Information: Name, phone number, email address, and contact details.

• Payment Information: Card details and billing information. (Note: All payment processing is secured by Stripe, and we do not store your full credit card information.)

• Service Information: Vehicle information, service history, and appointment details.

How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our service.

• Improve, personalize, and expand our service.

• Understand and analyze how you use our service.

• Develop new products, services, features, and functionality.

• Communicate with you, including for customer service, updates, and marketing.

• Send you SMS, emails, and other communications for appointment reminders and service updates.

How We Protect Your Information

Diamondback Mobile Auto Services is committed to securing your personal information and uses a variety of security measures to protect it from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Sharing Your Personal Information

We do not sell, trade, or rent your personal information to others. We may share your information with business partners or third-party service providers only as needed to operate our services.

Your Data Protection Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including:

• The right to access, update, or delete your information.

• The right of rectification.

• The right to object.

• The right of restriction.

• The right to data portability.

• The right to withdraw consent.

Privacy Policy Updates

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

By opting in, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. appointment reminders, confirmations, service updates, and customer support) from Diamondback Mobile Auto Services at the mobile number used when signing up. Consent is not a condition of purchase. Message frequency varies. Msg & data rates may apply.

Reply STOP or CANCEL to unsubscribe. Reply HELP or contact (520) 801-5433 for help.

For more information, view our Privacy Policy:
https://www.dbackautoservices.com/privacy-policy

Diamondback Mobile Auto Services uses text messaging to schedule and confirm appointments, reply to website inquiries, and provide customer support.

By accessing this service, we assume you accept these terms and conditions in full. Do not continue to use Diamondback Mobile Auto Services’ service if you do not accept all of the terms and conditions stated on this page.

Message Frequency:

You may receive up to 10 messages per week depending on your service activity.

Message and Data Rates:

Message and data rates may apply.

Opt-Out Instructions:

To stop receiving messages, text STOP.

Help Information:

For help, text HELP or contact us at (520) 801-5433.

Liability and Indemnification

Vehicle Damage:

Diamondback Mobile Auto Services assumes no liability for any damage to the vehicle that is not directly caused by our service actions. Any claims must be reported immediately or within 24 hours.

Service Liability:

Diamondback Mobile Auto Services is not responsible for any pre-existing conditions of the vehicle that may affect the service outcome. Our responsibility is limited to providing services with reasonable skill and care.

Indemnification:

The customer agrees to indemnify, defend, and hold harmless Diamondback Mobile Auto Services and its representatives from any claims, damages, or costs arising from use of the service.

Additional Service Terms

Estimates:

All estimates are based on visible conditions and may change if additional issues are found. Customer approval will be obtained before proceeding.

Warranty:

• 1-Year Labor Warranty on workmanship

• 2-Year Parts Warranty (when parts are supplied by us)

Warranty does not cover normal wear and tear, customer-supplied parts, or pre-existing issues.

Payment Terms:

Payment is due upon completion unless otherwise agreed. Deposits may be required for certain services.

Mobile Service Conditions:

Customer must provide a safe and accessible work environment. We reserve the right to refuse or stop service if conditions are unsafe.